The maritime activity being so vast, it holds above all thanks to the micro-activities which form the whole. From import to export, the chain is so long as far as the eye can see. But like the cogs of a well-oiled machine, some complement the others and, above all, take turns. The refueling of ships is also one of those micro-activities that make up the whole that represents maritime activity. And above all, it is a very well established activity that is as old as the history of navigation. It can be summed up in the management of the provisions of the boats even if in itself, the activity is even more vast in itself.
Thus, the Ship Chandlers do their best to ensure that the ships once on the water lack nothing until the next docking. Items range from everyday consumption to tools of technical necessity. On command of the ship’s captain or any other authorized person, General Ship Chandler prepares several weeks in advance for delivery. Once the vessel is docked in the port concerned, the Ship Chandler must be able to effectively manage the resupply. This involves intermediate tasks of collection, storage and also conservation.
This general presentation is only a sketch around which the most important part of the activity revolves. As in any field, some take precedence over others for good reasons. At the Autonomous Port of Lome, the General Ship Chandler the most in demand remains the company Universal Commercial. And this brilliant reputation of Uni Commercial is not at all the result of a coincidence. Its experience and also the efficiency of the service provided have enabled this company to rise among the lot of reliable partners. But what are these qualities that really made him stand out from the crowd?
Skills are of course necessary as in any field. But by dint of practice, they quickly change into experience and can represent a very important foil. In the field of ship chandling, it is a question of responding favorably to the orders of ships without the slightest pitfall. The products delivered must also be of good quality and meet the needs of the ships. The experience of Universal Commercial allows it in particular to find the right articles and supply products with the right references very quickly. With an already well-oiled network and regular order processing for several years now, Uni Commercial’s management and staff know how to do it. The experience also implies in-depth knowledge of the needs of each type of vessel and also the taking into account of certain variables such as the duration of the journey and the anticipation of difficulties.
It is well known that serving the customer on time is a hallmark of good providers. And in the field of Ship Chandling, meeting deadlines is a very important point. Since ships order supplies several weeks in advance, General Ship Chandler usually has time to get everything together. But it’s not always that simple. There are those situations where the product ordered by the ship becomes difficult to find. Sometimes it is up to the Ship Chandlers to order certain items under other skies from other manufacturers to supplement the stock. The performance can quickly become a race against time. And the ability of a Ship Chandler to transcend these hazards to serve the boat upon docking is very decisive. As ships are highly regulated means of transport, a small jet lag could cause damage on several levels, but especially financial. Universal Commercial therefore ensures that the ships for which it is responsible are delivered on time. This particular attention has earned it in many respects the position of leader in the field of Ship Chandling in Togo but also in Africa.
The direction of the organisation
An essential component of professionalism, organization is just as necessary in the field of Ship Chandling. Since the service provider is responsible for supplying the boats, he has to manage several orders at the same time in addition to the storage of items. To be able to meet the needs and requirements of the different ships to the letter, Ship Chandler necessarily needs a strong sense of organization so as not to confuse everything. The aim is above all to avoid delivering the goods from one ship to another or to err, for example, in the order of priority of a ship. These are inadmissible negligence on a General Ship Chandler which can cause great damage at any time. At Uni Commercial, daily activities are managed by teams of experts depending on the stage of the circuit. It is a company that does not skimp on the material resources necessary to maintain a meticulous organization.
A dynamic team
The management of procurement activities follows a well-defined circuit. And that naturally creates a need for human resources at every step of the way. The Ship Chandling being moreover a very sensitive activity, the people to whom the tasks will be entrusted must exude an unprecedented professionalism. This must be felt in the dynamism released during the execution of tasks. It also involves respecting the work requirements and knowing the basics of the profession. It is also one of the strengths of Universal Commercial to also stand out from the competition. It has a team of professionals constantly honed through training and regular updates.
A very good network of partners
As in any activity, having a network of partners can always be a very good asset. But for a good Ship Chandler, it is a necessity. This activity of buying and delivering items becomes much easier when there is already a well-established network. This network may consist of large sales stores, manufacturers, carriers and others. The biggest challenge for General Ship Chandler will then be to synchronize the tasks of all these stakeholders to achieve the ultimate goal. That of satisfying the customer by respecting the order on time. Universal Commercial notably has in its database a large number of partners with whom it has been doing business for several years.
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